Open Box product are products that were previously purchased online from an e-commerce store and then returned or exchanged without any issue within 7 days of the replacement and refund policy. These products may have some signs of use or the packaging may be open, but they are still in good and fresh condition and are inspected to ensure that they function properly.
For which reasons do customers return or replace the products?
1) A shopper changed their mind about the product.
2) A shopper doesn’t like the color of the product
3) A shopper has an urgent need for money.
It could be any reason for which a customer can return or replace the products.
What is the difference between an open box and refurbished products?
Open Box product: If the product has no internal or external problems and the customer returns or exchanges it without any problems, there may be some signs of use, but the product has no internal problems. It is called Open Box product.
Refurbished product: If the product has any external or internal problems and the customer returns or exchanges it within 7 days of the replacement policy, it will have been repaired, run checks, and ensured that it is ok for sale as a refurbished product. It is called a refurbished product.
Before you buy, be sure to find out the following:
Check Condition: This is the most important thing that you have to do if you are buying an open-box product. In an open-box product, there are three types of conditions.
1) Fair condition: no functional defects There are a few noticeable scratches (mean scratches, which you can see clearly), but no cracks, noticeable dent, or damage on the product.
2) Good: No functional defects, some minor scratches, but no cracks, noticeable dent, or damage to the product
3) Superb: No functional defects, like a new condition with barely visible scratches if any.
Return or Replacement Policy: While most open-box products work fine, some may not. A return policy protects you in case your product comes with a minor or major problem.
Full Refundable: If you return a product and ask for a full refund, please check whether you will get a full refund or not and whether the online store will come in person to take the return of the product or you will have to send it to their address. If you have to send it, who will pay the courier charges?
Warranty: Most open boxes have only a 6-month warranty as per the brand, but sometimes the brand warranty of the product gets expired, so if you buy online, please check the 6-month warranty with the brand or seller. If the brand has a warranty, then it is good, but if the seller has a warranty, then it is also good. There is no problem, but a warranty is necessary, and do not forget to get a GST invoice bill.
Accessories: Sometimes open-box products may be missing manuals, original cables, or other accessories like the original box. The manual is not important, but check if the charging cable is missing, and if you want to gift that phone, please check if the box is original or OEM.
Discount: You may think all open-box products are great deals, but this isn’t always the case. Unless you’re getting a minimum discount of 20% on superb condition, 20–30% on good condition, or 30%–40% on fair condition, do not buy an open box product.
Why to Buy Open Box product
Lower Costs: Open box products are frequently offered at a lower cost than comparable new products, which can be beneficial to customers.
Like New Condition: Products in open boxes may have been used or had their packaging opened, but despite this, they are still in good condition and have been tested to ensure that they function as intended.
Warranty: Products in open boxes frequently have a minimum 6-month warranty. Customers may rest easy knowing they are covered in the event that something goes wrong with their purchase because of this.
Environmentally friendly: Consumers can lessen trash and help ensure a more sustainable future by choosing open-box products.
Where to Buy Open Box product
The best place to buy an open-box product is from a retailer you trust. Amazon, Cashify all sell open box product and products, which are often covered under their standard return and replacement policies (though you should double-check before making a purchase).
In my personal experience, if you want to get 30% to 40% off, you have to go with VLE Bazaar, Detec, or Naye Jaisa, and if you want to buy an iPhone in open box condition, I will recommend you buy from Cashify, CellBuddy, or XtraCover.